Shipping Information
Shipping Policy
At Comet Stone Co, we are committed to providing prompt and reliable shipping for all orders. Please review our shipping policy below to understand how we handle and process your orders.
Order Processing:
- All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times are estimates and depend on the shipping method selected at checkout.
Domestic Shipping:
- We offer standard shipping across the United States, including all 50 states.
- Expected delivery time after processing is 3-8 business days.
Shipping to P.O. Boxes:
- We currently do ship to P.O. boxes or APO/FPO addresses. Please contact customer service at cometstoneco@gmail.com for shipping arrangements.
Shipping Internationally:
— We currently only ship where shopify is allowing us. If you would like to arrange an order and are outside the United States, please contact us directly at cometstoneco@gmail.com prior to your order and we will get an accurate quote for you.
Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.
Shipping Delays:
- While we strive to meet our processing and delivery times, please note that unforeseen circumstances (such as severe weather, natural disasters, or shipping carrier delays) may affect these timelines.
- If your order is significantly delayed, we will contact you via email with updates.
Damaged or Lost Packages:
- If you receive a damaged package, please contact our customer service team at cometstoneco@gmail.com within 48 hours of receipt.
- For lost packages, please reach out to us, and we will work with the shipping carrier to resolve the issue.
Thank you for shopping with Comet Stone Co. We appreciate your business and strive to ensure a smooth and timely delivery of your order. If you have any questions or concerns, please do not hesitate to contact us at cometstoneco@gmail.com.